Tickets & Fares

Adult Fares

Please note there is a fee of £3.00 to replace any lost smartcard

5-19 Fares

Please note there is a fee of £3.00 to replace any lost smartcard

Those aged between 16 and 20 need to show an Endeavour pass available from Suffolk County Council to qualify for these fares.

If you are aged 16-19 years of age you can still get our great value Children’s fare but you must have the correct photo ID to show the driver (Ipswich Buses ID card or Endeavour Card).

Ipswich Buses ID Card cost £2.00, all you need to do to get one is bring a passport size photo and proof of age e.g. Passport or birth certificate and fill in a quick form. You can get all of this from the Enquiry Office at Tower Ramparts.

Card & offer expires on 20th birthday.

Family (Group) Fares

Network Fares

Network fares are valid across our entire commercial network of services

Please note there is a fee of £3.00 to replace any lost smartcard

Family Ticket = 2 adults and 3 children or 1 adult and 4 children

Network Day tickets are also available on all rural routes, including travel to Colchester, Manningtree, Shotley, Otley and Framlingham (this also includes journeys on Ipswich Buses Town Routes).

Single, return and day tickets also remain available on all Network services.

Under 5s

There is no charge on any of our buses for children under the age of 5.

Dogs

No charge for Guide Dogs or well behaved dogs on a lead.

Topping up

You can extend your Weekly or 4 Weekly ticket anytime by adding another week or 4 weeks to it. Your extension will automatically start as soon as your current ticket has finished.

You can add another 10 journeys to your Smartcard any time. Did you know you can buy up to 50 journeys in one transaction at our Enquiry Office?

You can also store 10 journey tickets as well as your weekly ticket on your Smartcard. Your 10 journey ticket will start once your weekly ticket has finished.

Aged 16 - 19?

Good news you can still get our great value child fare. To get this discount you will need to have photo ID to show the driver. Please remember that we only accept the following as forms of ID: Ipswich Buses ID card or Endeavour card. The driver has the right to refuse travel and ask for an adult fare to be paid if you do not show the correct form of ID when asked.

Are you aged 16-19? If so, with a cashless Endeavour Card you can get at least 25% off full price adults fares on participating bus services.

There are three ways you can pay for your travel.

• If college is less than 3 miles away there are no subsidies available, unless you have mobility problems and then Suffolk County Council may be able to help. Everyone under 20 can get a discount of about one-third off all adult ticket prices with an Endeavour Card from Suffolk County Council or an Ipswich Buses ID card (which you can get from our Tower Ramparts Enquiry Office).
• If you are travelling to your nearest sixth form college and its over 3 miles away, then Suffolk County Council normally assist with the cost of travel; find out more at :- https://www.suffolkonboard.com/home-to-school-transport/post-16-discretionary-transport/
• If you have chosen to travel to a sixth form college that is further away, then Suffolk County Council may assist with the cost of travel if you are chosing the college because it has a course you can’t do nearer to home. (Near Ipswich we know that applies to some of the courses at Otley College for example). To find this out follow the link under 2 above Sometimes the college will subsidise your travel (Otley College also do that, and Suffolk One do that to allow you to travel on Ipswich Buses routes 501 and 502 from Stowmarket and Felixstowe). Otherwise you need to pay – but remember that all under 20s can get a discount of about one-third off adult prices by showing the driver your Endeavour Card or Ipswich Buses ID card.

Paying for your journey

You can pay for your Journey in a number of ways, we accept cash or contactless payments and offer a range of discounted products on both our Ipswich Buses App and Smartcard which can be purchased from our travel shop at Tower Ramparts Bus Station.

If you are using cash on our buses we ask for the exact fare to be tendered to speed the loading of buses.

Please note no cash refunds or credit vouchers will be issued.

Concessionary permit holders can travel FREE on all our local bus services between 0930 and 2359 Monday to Friday and all day Saturdays, Sundays and Bank Holidays. Outside of these time limits normal buys fares apply.

Please note, concessionary bus permits are not valid for travel on any privately hired buses, our Open Top tours, excursions or other ‘special’ bus services, such as to the Suffolk Show, and on rail replacement services.

Train and Bus

For train travellers who wish to make onward journeys on our services in and around Ipswich visit the PLUSBUS website for further details.In Ipswich for a small additional payment on your train ticket of £3 for adults and £1.50 for young travellers you can travel across all our Ipswich Town network for no additional fare. Just show the driver your train ticket marked PLUSBUS.

*Fares valid from 31st March 2024